AREAS OF RESPONSIBILITY

Prepares and

properly garnishes all pantry items, including salads, sandwiches, desserts,

specialty plates, and other pantry food orders in accordance with menu

specification : Bakes all

cookies and muffins and all other special requests.

Prepares

appetisers, salads, vegetables, desserts for all requested banquets and room

service functions.

Works out on

floor for special events; carving meats for customers, working pasta stations

and omelette stations.

Prepares all

orders in a timely manner.

Assists

breakfast and lead cooks in preparation of lines and set up for forecasted covers.

Checks all

cooler and storage areas for cleanliness, quantity, and quality of food

products : Maintains

cleanliness and stocking of coolers and storage areas.

Requisitions

food with necessary approvals according to policy.

Takes proper

care of ranges, ovens, boilers, fryers, griddles, utensils and other equipment.

Meets and

exceeds customer and team member expectations by providing ‘Yes I Can’ service

and teamwork : Provides

value added service to customers by doing whatever is reasonable and possible to

meet or exceed customer expectations.

Provides

employees with the skills training to provide value added service to customers.

Utilises

one-on-one training skills.

Communicates

effectively with customers, co-workers and supervisors.

Demonstrates

teamwork by co-operating and assisting co-workers as needed.

Monitors

service and teamwork on a regular basis and counsels employees on providing

Yes I Can’ service and teamwork.

Handles

difficult situations effectively.

Meets ‘Yes I

Can’ service standards.

Performs

other duties as required to provide ‘Yes I Can’ service and teamwork.

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

expectations

Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs

other duties required to provide the service brand behavior and genuine

hospitality

Adheres to

hotel policies and procedures :

Attends work

on time as scheduled.

Follows

hotel grooming and hygiene standards.

Minimises

safety hazards by following all safety rules and procedures.

Keeps

immediate manager promptly and fully informed of all problems or unusual

matters of significance.

Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position.

Maintains a

favourable working relationship with all other company employees to foster and

promote co-operative and harmonious working climate.

At all time projects a favourable image of Brand

to the public.