Key Account Manager (Medical Representative)

Key Account Manager (KAM) Job Description

• KAM has to meet the doctors regularly. He / She usually has a list of doctors that he / she is supposed to call on at appropriate frequency as per the pre-approved 'daily work plan'.
• KAM has to be aware of the different specialties of the doctors and promote right products to right doctors.
• KAM has to collect feedback about the products used by the doctors and satisfactorily resolve any complaints or concerns related to products with help from HO as and when necessary.
• KAM has to meet the chemists in his / her territory to ensure free availability of products. If required, he / she can also personally book orders from chemists and forward them to the stockist / distributors and follow them up.
• Issues like products near expiry or breakages / leakages during transport and credit / debit notes arise often and need prompt & satisfactory resolution with guidance from superiors wherever required.
• One has to ensure that each and every call made on a customer results in a productive output.
• Organising conferences for doctors and other medical staff.
• Regularly attending company meetings, technical data presentations and briefings.
• Keep District Sales Manager & company informed of new market & competitor activities.
• Execution of marketing plan

Required Candidate profile

Skills Required

Customer Service, Planning, Pharmaceutical, Communication, Sales, Product Knowledge