This job offer is not available in your country.
Genesys Cloud Engineer
Intellectt Inctiruppur, tamil nadu, in23 hours ago
Job description3+ years of experience working with Genesys Cloud CX (formerly PureCloud). Strong expertise in IVR design using Genesys Architect. Hands-on experience integrating with Amazon Lex, OpenAI (GPT APIs), or similar AI / ML platforms. Familiarity with AWS services like Lambda, API Gateway, and CloudWatch. Proficiency in REST APIs, JSON, and OAuth2 authentication. Understanding of contact center metrics, call routing, and voice bots / chatbots. Strong troubleshooting and debugging skills. Genesys Cloud CX certifications (e.g., GCX Developer, GCX Architect). Experience with CI / CD pipelines and version control (Git). Familiarity with secure voice / data handling in regulated environments (e.g., HIPAA, PCI).
Job Summary :
We are seeking an experienced Genesys Cloud Engineer to join our team to design, configure, and optimize IVR solutions on Genesys Cloud CX. The ideal candidate should have a strong background in IVR development, cloud-based contact center platforms, and hands-on experience integrating with Amazon Lex, OpenAI models (e.g., GPT), or other conversational AI technologies.
Key Responsibilities :
- Design and configure IVR call flows in Genesys Cloud Architect.
- Implement integrations with Amazon Lex, OpenAI APIs, or other NLP / AI services for conversational experiences.
- Collaborate with stakeholders to define call routing strategies and automation opportunities.
- Create and maintain Lambda functions or middleware for seamless AI integrations.
- Monitor, troubleshoot, and optimize call flows, routing logic, and integration performance.
- Implement and manage data dips, web services integrations, and secure API connections.
- Ensure solutions align with compliance, security, and scalability requirements.
- Create documentation for IVR configurations, integrations, and operational procedures.
Required Skills & Experience :
Preferred Qualifications :
Create a job alert for this search
Cloud Engineer • tiruppur, tamil nadu, in
Related jobs
)
- Promoted
OAC+OBIEE Developer
PwC IndiaErode, IN Development experience on OAS, OAC(DVCS and BICS), OBIA or FAW knowledge will be added advantage.Experience on lift & shift of OBIEE to OAC.
Should have excellent debugging and troubleshooting skill...Show moreLast updated: 23 days ago
- Promoted
- New!
DevOps Architect
Hash Agile TechnologiesCoimbatore, Tamil Nadu, India We are looking for an experienced.DevOps strategy, ensuring scalability, reliability, and observability across complex infrastructure environments.
The ideal candidate will have strong technical exp...Show moreLast updated: 9 hours ago
- Promoted
MLOps Engineer
X4 TechnologyErode, IN MLOps Engineer - Role & Responsibilities.Design, deploy and manage scalable & secure cloud infrastructure.Apply least privilege across cloud platforms (Azure, RBAC, AWS IAM).Enable audit logging co...Show moreLast updated: 1 day ago
- Promoted
Senior Dot Net Azure Developer
TrantorErode, IN NET development (C#) in an enterprise environment.Create object-oriented design documentation that supports feature requirements.
Develop web applications and services for both internal and external...Show moreLast updated: 9 days ago
- Promoted
- New!
Ignition SCADA Developer
Q4S Digital TransformationTiruppur, IN Q4S is a next-generation digital transformation platform designed to empower industries with automation, intelligence, and efficiency.
We bring together SCADA, IoT, cloud, analytics, and AI to creat...Show moreLast updated: 9 hours ago
- Promoted
DevOps Architect
Sycamore Informatics Inc.Erode, IN Develop, execute, maintain, and improve procedures, automation scripts, and infrastructure implementations to support Sycamore SaaS Operations.
Bachelor’s degree, preferably in Computer Science, Ele...Show moreLast updated: 30+ days ago
- Promoted
AppScan Product _Sr. DevOps Engineer
HCLSoftwareTiruppur, IN Is a Product Development Division of HCL Tech : That operates its primary Software business.At HCL Software we Develop, Market, Sell and Support over 20 Product families in the areas of Customer Exp...Show moreLast updated: 30+ days ago
- Promoted
AppScan Product _Lead Cloud DevOps Engineer
HCLSoftwareErode, IN HCL Software” : - Is a Product Development Division of HCL Tech : That operates its primary Software business.At HCL Software we Develop, Market, Sell and Support over 20 Product families in the area...Show moreLast updated: 15 days ago
- Promoted
Azure Architect (with Dev Background)
CloudAgentErode, IN AI-powered cloud workforce : agents that deploy, secure, and operate workloads autonomously across cloud environments(.Azure Architect with a builder’s mindset.
Someone who’s delivered production sys...Show moreLast updated: 1 day ago
- Promoted
Splunk Observability Cloud Developer
RED GlobalErode, IN Very Urgent Opportunity- Splunk Observability Cloud Developer- Contract Opportunity- 100% Remote- 12 months + extension- Full-time- India.
Our international IT Consulting client is looking for Splun...Show moreLast updated: 1 day ago
- Promoted
AWS Network Architect
Mobilematics, Inc.Erode, IN We’re looking for an experienced.The ideal candidate will have deep expertise in.You’ll work closely with our cloud and security engineering teams to design network topologies that support enterpri...Show moreLast updated: 1 day ago
- Promoted
Kafka Architect (Freelancing)
ValueLabsErode, IN Kafka Architect (Kafka Event Hub Stream).The Kafka Architect will be a senior architect / engineer responsible for designing, implementing, and advising on large-scale Confluent Kafka platforms.This ...Show moreLast updated: 1 day ago
- Promoted
Full Stack Developer (ReactJS, NodeJS, Azure)
Xcoders Technologies OPC Pvt. Ltd.Erode, IN Monday through Saturday (6 pm to 3 am IST) (every 2.We are a dynamic and innovative technology company looking for a passionate Frontend Developer.
This is an exciting opportunity for someone who is...Show moreLast updated: 1 day ago
- Promoted
Synon Developer
Programmers.ioTiruppur, IN IO is actively seeking talented individuals who are skilled in AS400 and Synon.If you're looking for a flexible work environment that allows you to contribute from anywhere, we want to hear from yo...Show moreLast updated: 30+ days ago
- Promoted
- New!
DevOps Cloud Engineer
First American (India)Erode, IN Job Title : Senior Software Engineer II (6+ Years Experience).Join the Platform Engineering team to spearhead the creation of robust cloud platforms.
Embracing an automation-first approach, you will ...Show moreLast updated: 9 hours ago
- Promoted
Senior DevOps Enginner
GlowingbudTiruppur, IN Glowingbud is a rapidly growing eSIM services platform that simplifies connectivity with powerful APIs, robust B2B and B2C interfaces, and seamless integrations with Telna.Our platform enables glob...Show moreLast updated: 30+ days ago
- Promoted
- New!
GCP Software Engineer Full Stack Developer
Bernard TechErode, IN Bernard Tech is an Israel-based company with an international presence, offering a wide range of IT-related services and solutions.
We pride ourselves on being inspired by the passion, experience, a...Show moreLast updated: 9 hours ago
- Promoted
SAP Basis Cloud architect Advisory
HCLTechErode, IN CAA (Cloud Architect Advisory).This is SAP Cloud Architect position which is elevated role as per career progression / path for SAP Basis consultant.
Architect’s primary role / responsibility is to pl...Show moreLast updated: 30+ days ago
- Promoted
DevSecOps Engineer
GloifyTiruppur, IN As a Senior DevSecOps Engineer, you will be responsible for managing production.You will collaborate closely with development and security teams to.
Manage and maintain production environments at sc...Show moreLast updated: 11 days ago
- Promoted
Data Integration Reliability and Devops Engineer
RapidBrainsTiruppur, IN Data Integration Reliability & DevOps Engineer.Normal IST (with 2–3 hours overlap as per client need).We are seeking a highly skilled Data Integration Reliability & DevOps Engineer to join our team...Show moreLast updated: 1 day ago