Branch Head

Branch Head

Role Overview :

We are seeking a dynamic and results-driven Branch Head to lead the overall sales and operational functions of our branch.

This role requires managing a team focused on building sales excellence, driving customer engagement, and achieving revenue targets across a portfolio of banking and financial products including lockers, deposits, and mutual funds.

Key Responsibilities :

• Lead and oversee the overall sales and operational performance of the branch.
• Manage, mentor, and coach the team to achieve functional excellence in sales and operations.
• Plan and execute promotional activities aimed at acquiring new clients and increasing product adoption.
• Build and nurture strong client relationships to enhance customer loyalty and create upsell and cross-sell opportunities.
• Achieve targeted product sales and revenue mix as defined by management.
• Ensure timely and accurate handling of Management Information System (MIS) reports and resolve escalations related to sales activities and documentation.
• Monitor and track performance metrics of sales and back-end staff to ensure consistent delivery.
• Adhere to applicable banking rules, regulations, and compliance standards, conducting regular monitoring.
• Take ownership and accountability for consistently achieving monthly sales and operational Master's in any related field.
• Proven ability to monitor competitive market trends and provide insights and reports on market movement and penetration.
• Strong experience in sales management with a focus on activity and performance management.
• Excellent team-building and organizational skills with the ability to motivate and lead teams effectively.
• Customer-centric approach with a strong results orientation.
• Excellent communication and interpersonal skills.
• Demonstrated learning agility and openness to continuous Minimum 5 years of experience in sales of financial products and services.
• Minimum 2 years of experience in team management.

Industry : Banking and Financial Services

Products / Services : Lockers, Deposits, Mutual Funds

(ref : iimjobs.com)