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Team Leader

WEBROCKSbangalore, India

5 hours ago

Job description

JOB DESCRIPTION : - TEAM LEADER

For Team Leader- Voice Process :

Required Experience- 1 yrs minimum in BPO

For Team Leader- Non Voice Process :

Required Experience- 1 yrs minimum in BPO

Job Location- Jaipur II Salary- Upto 3.5 LPA

Education & Qualification : -Graduates & Undergraduates can Apply

Responsibilities : -

Must have excellent product knowledge
Should have the maturity and experience to manage his / her team members and serve as a strong

second line

Should have the required expertise and analytical skills to provide strategic process improvement

inputs - (operational excellence)

Ownership on Quality performance of delivery

Should be open to work 24 / 7

Attrition ,Shrinkage & Absenteeism management & ownership for control

To own, drive and develop the team members for being effective in their role

Need to work towards enhancing the customer experience and overall service delivery

Meeting client expectation and process metric

.Candidate should be flexible with Rotational Shifts & 6 days working culture.

Team Leader • bangalore, India