Senior DS Prompt Engineer

What your main responsibilities are

Role Overview : Skilled and passionate GenAI Prompt Engineer to join our Customer Experience Analytics team. The ideal candidate will be responsible for designing inputs for AI tools that produce optimal outputs, with a focus on improving customer experience through data driven insights and innovative product development.

What you’ll be working on

• Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.
• Collaborate with cross-functional teams to understand user needs and translate them into effective prompts.
• Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.
• Conduct experiments and research to test new prompting techniques and optimize existing workflows.
• Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work.
• Document and communicate your work clearly and concisely to technical and non technical audiences.
• Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts.
• Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers.
• Focus on improving Turnaround Time on report development and dissemination of important insights.
• Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities.
• Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction.

What we are looking for

What you'll bring to the team

Collaboration, quality work, commercial acumen, leading on projects with minimum guidance, willingness to learn and grow.

Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills