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Infrastructure Engineering Associate Advisor

Infrastructure Engineering Associate Advisor

ConfidentialHyderabad / Secunderabad, Telangana
21 days ago
Job description

The technology organization relies on the CMDB team for ensuring accurate near real-time representation of CI states, properties, and relationships. Candidates will be expected to act as a subject matter expert in the ServiceNow platform and core CMDB concepts / technologies. Day to day responsibilities will include, but are not limited to :

  • The creation of automated discovery plans with ownership of discovery support
  • Maintaining CMDB including : data updates, CI creation / retirement, integration maintenance (service graph connectors and custom)
  • Integrating the CMDB with other books of records across the technology organization
  • Driving service owners across the technology to ensure the CMDB remains healthy and up to date
  • Identifying key performance indicators and developing dashboards capable of tracking CMDB health and identifying areas where focus is needed

Qualifications

Required Skills :

  • Strong written and verbal communication skills with the ability to interact with all levels of the organization.
  • Strong influencing / negotiation skills.
  • Strong interpersonal / relationship management skills.
  • Strong time and project management skills.
  • Familiarity with most of the following technologies- JavaScript, Angular
  • Familiarity with agile methodology including SCRUM team leadership.
  • Familiarity with modern delivery practices such as continuous integration, behavior / test driven development, and specification by example.

    • Required Experience & Education :

  • 8-11 Years of experience required.
  • Batchelors degree or equivalent work experience required
  • 10+ years experience managing CMDB discovery execution and patterns.
  • 5+ years experience in automation technologies : Ansible, Phython and Powershell.
  • 5+ years experience in CMDB management in ServiceNow
  • ITIL v3+ certification
  • Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions.
  • Excellent oral and written communication skills.
  • Demonstrated ability to define and develop customized solutions that meet business requirements.
  • Demonstrated ability to prioritize workload and meet project deadlines.
  • Ability to adapt in a dynamic work environment and make independent decisions.
  • Willingness to work a flexible schedule to accommodate project deadlines andor after-hours support.

    • Desired Experience :

  • Peer leadership
  • Ability to work independently and drive positive outcomes through collaboration across the technology organization

    • Passion for customer experience and service management

    Skills Required

    Servicenow, Cmdb, Ansible, Agile, Itil, Python

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