Customer Success Manager

Job Description

Location : Ahmedabad (Night Shifts : 8 AM - 5 PM CST)

About Us

SwiftSku is a Y Combinator backed early stage startup. SwiftSku's co-founder, Mit Patel, grew up helping his family run their small convenience store. Mit’s family is just one of tens of thousands of Indian-immigrant owned convenience stores in America. These small family stores desperately need our help to stay alive as big corporate chains are gobbling up one family store after another.

SwiftSku not only keeps the family stores in business, but helps them to thrive with our complete ecosystem. Our mobile app and Point of Sale combination makes running their business easy like never before. We’re looking for missionaries who want to make a real difference keeping family businesses alive in American society and globally.

We are looking for an account manager who is excited to grow at a fast-paced startup, take high ownership on behalf of their customers, and help bring innovation to convenience store owners globally. If you’re smart, coachable, and motivated by success, this role is for you.

What You’ll Do

Manage customer accounts and build strong, long-term relationships with each one.

Run regular check-ins and structured reviews that keep customers engaged, supported, and getting value.

Help customers quickly reach their first value milestone and guide them toward deeper use of new features.

Spot when an account is ready to add new products or new store locations and help move them forward.

Collect high-quality customer references that contribute to new revenue.

Catch early signs of dissatisfaction and take action to prevent downgrades or churn.

Work closely with product and leadership to share customer insights and improve the overall experience.

Maintain excellent documentation and consistent follow-ups across your entire account list.

Key Requirements

Please note that this role is fully in person at our Ahmedabad office and night shift serving our American customer base (8AM to 5PM CST).

A minimum of 2 years of Account Management experience. Bonus points if you have done account management for US or Canada customers.

You must be an excellent verbal and written communicator in English, but also verbally fluent in Gujarati and Hindi .

You must be eager to learn, highly coachable, and open to adopting new strategies, tools, and processes.

You must have high mental fortitude to deal with constant change within priorities as our early stage startup experiments on new product lines and strategies.

Strong problem-solver who can calm frustrated customers, guide them clearly, and help them reach outcomes.

You must be a world class listener.

You must be tech savvy and good at learning new tech tools.

Experience driving product adoption or helping customers use software platforms more deeply is a bonus.

Experience coordinating with cross-functional teams such as Support, Product, Sales.

Why join SwiftSku?

A career growth path that is based on your ability to level yourself up, not based on seniority. We promote those who create big business outcomes and grow themselves into their next role regardless of how much time you have been here .

Global Exposure - Work with our American team and customers

Collaborative culture - You will be part of an ambitious team that works and wins together .

Continuous Growth - We are eager to invest in your growth and development. From coaching to offsites to lofty and ambitious goals, we push you to become the best version of yourself in every way.

Requirements

Customer Success