Manager - MICC

PRIMARY RESPONSIBILITIES

• Monitors the project closely throughout the engagement with the customer and keeps close contact with customers.
• Record, maintain and track the metrics for team members as well as project performance
• Ensure compliance with applicable client procedures and defined KPIs for all services.
• Initiate internal deviations and escalate in case of miss in KPI’s.
• As a leader of people and teams, manages the team’s expectations and their growth within the organization and recruits and selects the right resources for the project and preparation for client interviews
• Responsible to provide feedback and career guidance to his team members, assess their performance and conduct appraisals accordingly.
• Ensure proper project execution and minimize risk on the project
• Prepare for regular and ad hoc project review meetings.
• Ensure that project team members are appropriately trained on all project SOPs, guidelines and documents as required.
• Liaise with the Engagement Manager on project deliverables and SLA Performance
• Prepare and first point of contact while executing Business Continuity Plan.

SECONDARY RESPONSIBILITIES

Maintain quality service and departmental standards by :

Contribute to team effort by :

Attending and participating in applicable company-sponsored training.

Additional Skills