Responsibilities
- Provide Tier-3(expert-level) support to critical issues
- Proactively identify network risk / design flaws and build a plan for remediation
- Identify automation use cases and maintain / provide insight to enhance automation landscape for network
- Review critical changes and provide recommendation to managed service provider
- Provide on-call support
- Review network upcoming technologies and provide recommendation for network improvisation in terms of design and product lines
- Regularly review network monitoring for network 360 degree coverage and nextgen monitoring toolset
Qualifications
Bachelor's degree in computer science / engineering, or related qualification Certifications is a plus (CCNA, CCDA, CCNP, CCDP)Minimum 8+ years of working in a Network / Telecommunications role, with expert level experience with Cisco Viptela SD-WAN, MPLS, IP, Cisco Wi-Fi, VPN, Firewalls, etc. technologies.5+ years of management skills with the ability to develop teams and cultivate talentExperience of working in a multi-cultural, virtual team, across multiple geographical regionsExperience with technologies such as : Cisco / Juniper HSRP / VRRP, VRF, VPC, VC, LACP, Fabric Path, CPPM / f5 / infoblox, VPN, SD WAN , SWG.Extensive support of Routing Protocols / Technologies such BGP, OSPF, Logical Overlay, IOS-XR, MPLS VPN, Multicast.Strong understanding of application communication methodologies.Ability to perform TCP / IP Network traces / packet captures with solid experience interpreting results.High level of confidence and competence communicating on bridges.Solid background in vendor management to drive incident resolution.Experience with monitoring tools and strategies.Execute and analyse packet captures using Wireshark and other related technologies.Perform or participate in complex maintenance or deployment activities.Create or modify documentation in response to new events and learnings.Routinely provide constructive feedback for improvement opportunitiesAbility to coordinate and direct activities across multiple teamsExcellent customer focus and engagement skillsAbility to develop solutions within a complex operational environmentExcellent verbal and written communications skillsAdvanced knowledge of technical / business environment and problem determination strategiesSkills Required
Tcp, ip networking, Management Skills, Telecommunication, Network