No longer accepting applications
Process Consultant
Cognizantindore, madhya pradesh, in15 hours ago
Job descriptionLead complex, large-scale ITSM transformation programs from design to adoption. Define and mature all key ITIL processes ( Incident, Problem, Change, Configuration, SLM , etc.) for multi-provider landscapes. Drive Organizational Change Management (OCM) to ensure process adoption across internal and vendor teams. Ensure ITSM tooling (e.g., ServiceNow) is optimized and integrated to support the defined processes. Define, negotiate, and govern key SLAs, OLAs, and KPIs for all service providers. Lead strategic Continual Service Improvement (CSI) initiatives, focusing on service quality, efficiency, and cost reduction. Act as the ultimate escalation point for cross-tower / cross-vendor process conflicts and service integration challenges. Minimum 15 years of progressive experience in IT Service Management and IT Consulting. Deep, demonstrable experience in designing and implementing SIAM models in complex, global environments. Proven track record of leading large-scale, complex transformation programs end-to-end. Expert ability to engage and influence C-level and senior stakeholders . Strong working knowledge of ITSM / ESM platforms (e.g., ServiceNow, BMC) capabilities and integrations. Mandatory : ITIL 4 Managing Professional (MP) or ITIL 4 Strategic Leader (SL) (or ITIL v3 Expert). Highly Desirable : SIAM Professional or SIAM Foundation . Project Management Professional ( PMP ). COBIT or Lean / Six Sigma certification.
SIAM / ITSM Process Consultant
Roles & Responsibilities
Strategic Design & Governance
- Lead the architecture and implementation of the complete SIAM Operating Model (Service Integration and Management).
- Act as the organization's SME for ITSM process design across a multi-vendor ecosystem.
- Develop the long-term ITSM / SIAM strategy aligned with business objectives and digital transformation.
- Establish and chair executive-level governance boards (e.g., Change, Service Review) to manage vendor performance and risk.
Process Execution & Transformation
Performance & Improvement
Desired Experience
Certifications
Create a job alert for this search
Consultant • indore, madhya pradesh, in
Related jobs
- Promoted
Technical Consultant (AI & Integrations)
89 Solutionsindore, madhya pradesh, in Join the team shaping the future of enterprise AI.About Moveworks and 89 Solutions.Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee suppor...Show moreLast updated: 30+ days ago
- Promoted
SAP Consultant
Freedom Consulting Inc.indore, madhya pradesh, in SAP PPM and Project System (PS).FI / CO, MM, HR, and other modules.Strong functional expertise in.Excellent communication and client-facing skills.Show moreLast updated: 4 days ago
- Promoted
Technical Consultant
Programmers.ioindore, madhya pradesh, in Senior Microsoft D365 Techno-Functional Architect- FTE.PAN INDIA Remote, Work from Home.We are seeking a Microsoft Dynamics 365 Techno-Functional Architect with deep expertise across both Dynamics ...Show moreLast updated: 25 days ago
- Promoted
SAP Success Factors consultant
Syntaxindore, madhya pradesh, in Syntax is a leader in providing Cloud and Managed Services to businesses across North America, South America, Europe, and the Pacific.
Syntax offerings, including their best-in-class Enterprise Clou...Show moreLast updated: 27 days ago
- Promoted
- New!
Process and Compliance Analyst
Innodata Inc.indore, madhya pradesh, in The Process and Compliance Analyst is a key contributor to driving operational excellence, regulatory compliance, and continuous improvement across the organization.
This role sits at the intersecti...Show moreLast updated: 15 hours ago
- Promoted
Senior Solution Consultant
ComplianceQuestindore, madhya pradesh, in Solution Consultant plays a critical role in the success of the Implementation Services team.Solution Consultant is to provide product recommendations and configurations, ensuring proactive communi...Show moreLast updated: 24 days ago
- Promoted
Senior Technical Consultant
R Systemsindore, madhya pradesh, in Our product mindset and advanced engineering capabilities in.Customer Experience empower us to deliver innovative solutions to key players across the high-tech industry.
This includes ISVs, SaaS, an...Show moreLast updated: 25 days ago
- Promoted
- New!
BY WMS Techno-Functional Consultant
StepUP IT Consultingindore, madhya pradesh, in StepUP IT Consulting specializes in enhancing the implementation and performance of Blue Yonder (formerly JDA and RedPrairie) Warehouse Management Systems (WMS).
With expertise in both technical and...Show moreLast updated: 15 hours ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC Indiaindore, madhya pradesh, in AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 5 days ago
- Promoted
Consultant
Genisys Groupindore, madhya pradesh, in Assess and support the existing Java application codebase.Evaluate and document the current AWS infrastructure.Design a serverless Azure architecture (Azure Functions, API Apps, Service Bus, etc.Mi...Show moreLast updated: 6 days ago
- Promoted
Robotic Process Automation Consultant
Russell Tobinindore, madhya pradesh, in We are looking for an enthusiastic RPA & Intelligent Automation professional to join the ranks of our Intelligent Automation Team to help us meet increasing demand from the business, support our ra...Show moreLast updated: 6 days ago
- Promoted
Technical Consultant
Cognizantindore, madhya pradesh, in If interested, please share your updated resume to the mail id given.Notice Period-Immediate joiners only.Mandate skills required for this role : .
Hands on experience in Project Operations, Sales & F...Show moreLast updated: 30+ days ago
- Promoted
- New!
Oarcle Apex Consultant
APPIT Software Incindore, madhya pradesh, in Job Description : Sr Apex Consultant (EBS) , 6+ Yrs Exp , Excellent technical skills.Project (Imp / Support) : CEMS Support.Show moreLast updated: 15 hours ago
- Promoted
SAP PI / PO Consultant (Integration Suite)
Radiansys Inc.indore, madhya pradesh, in Role : SAP PI / PO Consultant (Integration Suite).Location : Bangalore / Pan India Wipro (Remote).Long-term Contract to Hire (C2H).
Client is looking for a skilled Integration Suite Developer to support...Show moreLast updated: 17 days ago
- Promoted
Syniti Consultant
Aray Consulting LLPindore, madhya pradesh, in We at Aray Consulting are looking to hire a.We are looking for professionals who have.Work Experience : 10+ years with Syniti.
Data Harmonisation, cleansing and ETL activities.Excellent knowledge of ...Show moreLast updated: 30+ days ago
- Promoted
Senior NetSuite Consultant
Centrilogicindore, madhya pradesh, in Centrilogic is a leading NetSuite Alliance partner, specializing in ERP and Technology solutions for non-profits, healthcare, municipal governments, software, general business, and high-tech indust...Show moreLast updated: 6 days ago
- Promoted
Process Excellence Lead ( Risk / Change Management)
Innodata Inc.indore, madhya pradesh, in Qualifications and Requirements.Bachelor’s degree in Business Administration, Engineering, Operations Management, or related field required.
Master’s degree or MBA preferred.Lean Six Sigma Black Bel...Show moreLast updated: 6 days ago
- Promoted
EPCMCS Sr. Consultant
MatchPointindore, madhya pradesh, in Must have 5+ years’ experience in Oracle EPM Cloud, 3+ years' experience in Oracle EPCMCS.Specializes in Oracle EPM Groovy scripting.
Nice to have good skill on EPM Automate.Good knowledge of financ...Show moreLast updated: 19 days ago