Process Specialist

Job description

Job Title : Process Specialist - Employee Data Management

As a Process Specialist in the Employee Data Management team within HR Operations, you will be responsible for processing all client HR-related transactions in the HCM (SAP) system. This includes handling new hires, terminations, transfers, promotions, time, and attendance. You will report directly to the Team Lead

Skill / Experience Requirements

• Graduate / Post Graduate in any stream with 2-5 years of hands-on experience in HR Operations, with a focus on Hire-to-Retire processes in SAP HCM / Workday / Oracle or SAP SuccessFactors.
• Manage and resolve HR-related incidents using the ticketing system (Service Now).
• Strong communicative English skills, customer focus with a strong sense of urgency.
• Results and deadline-driven, with the ability to balance and prioritize multiple tasks
• Good to have : SAP HCM Certification

Roles and responsibilities Process HR transactions which may include :

o New hires (on SAP – OM, PA modules)

o Employment data changes – Position Creation & Mapping, Transfers, Employee letters

o Terminations / Retirements o Leave and attendance transactions. Changes in Employee Situations e.g. Reclassifications, Active to Inactive, Full-time / Part-Time and vice versa

o Exposure to ServiceNow ticketing tool will be added advantage and good use of MS office tools (Outlook and MS Excel)

o Maintain a high level of customer service excellence.

o Resolve data-driven issues efficiently.

o Achieve process and transaction excellence.

Additional Information :