Operations Manager | US MNC

Channel Engagement Manager – Bangalore (On-site)

Location : Bangalore – Work from Test Center

Compensation : Budget upto 11 LPA

Work Mode : On-site | Flexibility for weekends & extended hours

About the Role

We are looking for a Channel Engagement Manager to lead and manage test center operations and partner relationships across assigned locations. This role ensures operational excellence, compliance, performance management, and a seamless testing experience through strong coordination, documentation, decision-making, and stakeholder engagement.

Core KRAs (Key Result Areas)

Contract Management

Vendor Management

Site Operations Management

Escalation Management

Team Handling & Support

Partner / Stakeholder Management

SOP Adherence & Compliance Control

SLA & KPI Performance Delivery

Eligibility & Skills Requirements

Bachelor’s degree in business / management or equivalent.

3–4 years’ experience in operations, partner / vendor management, or client support roles.

Strong understanding of SOP-driven operations, compliance, and audits.

Proficient in MS Excel & PowerPoint with analytical reporting ability.

Excellent communication, stakeholder coordination, and problem-solving skills.

Detail-oriented, process-focused, and able to work in fast-paced environments.

Willing to travel and comfortable with extended or weekend work when required.

Fluent in English, Hindi & Kannada.