Location : Genpact PAN India
Quick Joiners will be preferred ( Max 30 days Notice )
Job Summary : We are looking for an experienced Java / J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java / J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability.
Key Responsibilities :
- Provide L3 production support for enterprise Java applications on JBoss EAP.
- Troubleshoot application and middleware issues : thread dumps, heap dumps, GC logs.
- Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues).
- Monitor and maintain JMS queues and topics in environment
- Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.
- Collaborate with developers on code-level debugging, hotfixes, and JMS consumer / producer logic.
- Support release management, patching, and middleware upgrades.
- Manage and tune JBoss and JVM performance, clustering, and configurations.
- Create and maintain automation scripts using Shell (Bash / Korn) for monitoring and support tasks.
- Maintain and monitor batch jobs, application logs, and system alerts.
- Manage configurations across environments and support access / user management.
- Document resolutions and contribute to knowledge management.
Required Technical Skills :
8+ years in Java / J2EE application support and developmentSolid expertise in JMS (Java Messaging Service)Message Queues and TopicsDurable and non-durable subscriptionsMessage selectorsAsynchronous messaging patternsStrong in JBoss EAP (6.x / 7.x) installation, configuration, tuning, deployment and administrationStrong in Shell scripting for automation, log parsing, and alertingStrong in Java / J2EE, REST / SOAP, JDBC, SQLFamiliarity with Red Hat Enterprise Linux (RHEL) systemSolid experience in troubleshooting memory leaks, CPU spikes, connection issuesFamiliar with monitoring tools : Splunk, AppDynamics, ELK, DynatraceWorking knowledge of CI / CD pipelines : Git, Jenkins, NexusFamiliarity with ITIL processes (Incident, Problem, Change Management)Preferred Skills
Exposure to cloud platforms (AWS, Azure).Knowledge of Docker / Kubernetes.