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Team Leader - Legal Back Office

ConfidentialNoida

30+ days ago

Job description

Requirement

Graduation is a must.

2 years as a Team Leader on papers in International Voice Process Or Back Office ( Note : No chat and email experience will be considered for this role )
Should be willing to work in 24
7 working environment.
Excellent verbal / written communication skills
Good with Analytical skills / MS Excel / presentation skills

You will be responsible for

Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures.

Drive the team to be client / customer-focused, owns training and development to team.

Take ownership on delivering service level components, quality and targets and drive and motivates the team to achieve management goals.

Performance feedback session to be provided to agents.

Analyze various reports including process dashboards & team performance reports.

Motivating associates through effective management, career development & implementation of reporting mechanism.

Timely Submission of Operations Review

Manage attendance and attendance incentive for the team.

Attain SLA through effective management of the daily operations of the team.

Conduct audits & share feedback with team members

Will be responsible for managing the portfolio of clients.

Skills Required

Voice Process Executive, Back Office, Sla, Career Development

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Team Leader • Noida