L3 Support Engineer – Elasticsearch DB Expert

We are looking for an L3 Support Engineer with deep expertise in Elasticsearch and the ELK stack to provide operational support and drive the stability, performance, and scalability of large-scale cluster deployments. The ideal candidate will play a vital role in diagnosing complex system issues, optimizing performance, and ensuring the reliability of Elasticsearch clusters in production environments.

Key Roles and Responsibilities :

• Provide advanced (L3) technical support for Elasticsearch clusters and associated components (Kibana, Logstash, Beats, metricbeats, etc.).
• Monitor, troubleshoot, and resolve critical production issues related to cluster performance, indexing latency, node failures, and data ingestion bottlenecks.
• Design and maintain ingestion pipelines using Logstash, Beats, or custom shippers to ensure real-time data processing and reliability.
• Optimize Elasticsearch performance by tuning shards, mappings, queries, analyzers, and index templates.
• Manage and implement Index Lifecycle Management (ILM), data retention policies, and archival strategies to maintain cluster health and storage efficiency.
• Perform root cause analysis and work with cross-functional teams to resolve systemic issues.
• Maintain operational documentation and provide knowledge transfer to internal teams.
• Participate in on-call / onsite support and contribute to issue resolution efforts.
• Adhere to high-quality work standards
• Responsible for maintaining Confidentiality, Integrity and Availability of Vehere's information assets including business critical information.

Skills and Experience :