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▷ (15h Left) Front Office Applications

▷ (15h Left) Front Office Applications

ITC InfotechPanchkula, Haryana, India
6 hours ago
Job description

Lead – Front Office Applications

We are seeking a highly experienced and strategic Lead – Front Office Applications (Cloud) to drive the deployment, management, and optimization of cloud-based front office systems across our hotel portfolio. This role is central to our digital transformation journey, leading the design and delivery of guest-centric, future-ready technology platforms powered by Oracle Opera Cloud PMS, Simphony Cloud POS, and associated integrations.

The ideal candidate will bring 15+ years of domain expertise in hotel technology, including cloud migrations, and a deep understanding of front office operations in large hotel chains.

Key Responsibilities :

  • Lead the strategy, deployment and optimization of Oracle Opera Cloud PMS and Simphony Cloud POS across all properties, ensuring alignment with operational goals and brand standards.
  • Act as the functional and technical expert for cloud-based front office applications, bridging hotel operations with technology and digital innovation.
  • Drive the migration strategy from legacy systems to cloud-native platforms, ensuring minimal disruption to operations and a strong focus on guest experience.
  • Collaborate closely with Operations, Finance, Infrastructure, Security, and Vendor teams to ensure seamless integrations with CRS, Loyalty, BI and Accounting systems.
  • Oversee configuration, customizations, upgrades and integration projects in line with brand and operational requirements.
  • Build and lead a high-performing Front Office Applications Team, fostering a culture of innovation, excellence, and accountability.
  • Ensure adherence to cybersecurity, data privacy and regulatory standards across all front office platforms.
  • Establish and monitor KPIs, SLAs, and performance metrics for application stability, incident management, and user satisfaction.
  • Stay ahead of industry trends in cloud technologies, AI-powered guest solutions, and hospitality innovation, recommending strategic improvements.

Qualifications & Experience :

  • 15+ years of experience in hospitality technology, with significant expertise in Oracle Opera Cloud PMS and Simphony Cloud POS deployments.
  • Proven track record of leading large-scale cloud migrations in a hotel or multi-property hospitality environment.
  • Deep understanding of hotel operations processes (reservations, front desk, POS, housekeeping) and their digital transformation.
  • Strong skills in project management, vendor management, and cross-functional leadership.
  • Excellent problem-solving and communication abilities, capable of translating operational needs into technical solutions.
  • Knowledge of API integrations, cloud security best practices, and modern enterprise IT architecture.

    • Preferred Qualification & Experience

    Qualification : Min. Graduation + Oracle certification

    Experience : Minimum 15 years

    Grade : 16 / 17

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