HR Operations Manager

This job is with Hitachi Digital Services, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Company We're Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We're crucial to the company's strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market. Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole. Imagine the sheer breadth of talent it takes to unleash a digital future. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The Role

The HR Operations or HR Shared Services Manager typically oversees the smooth execution of HR services within an organization. The role focuses on managing HR operations and ensuring the efficient delivery of HR functions across the company. Here are the main roles and responsibilities :

• Process Management
• Design and Improve HR Processes : Establish and streamline HR processes to ensure efficiency and consistency in the delivery of services
• Standardization : Standardize HR services and policies across different regions or departments to ensure compliance and uniformity.
• Service Delivery
• Oversee HR Services : Manage day-to-day HR operations, including recruitment, employee lifecycle management, benefits administration, employee records, and payroll processing.
• Team Management
• Supervise HR Teams : Lead and manage HR shared services teams, ensuring they are well-trained, motivated, and perform their tasks effectively.
• Performance Monitoring : Regularly assess the performance of the HR operations team and provide guidance, coaching, and feedback for continuous improvement.
• Employee Experience & Support
• Employee Support : Act as a point of contact for HR-related inquiries, providing support to employees and managers.
• Resolve Issues : Troubleshoot and resolve employee queries regarding HR policies, processes, and systems, ensuring a high level of satisfaction.
• Compliance and Reporting
• Ensure Legal Compliance : Ensure HR processes comply with all local, state, and federal labor laws, regulations, and policies.
• Generate Reports : Provide regular HR metrics and data analysis to leadership, assisting with decision-making and improving HR service delivery.
• Technology Management
• HR Systems Management : Manage HR systems (HRIS) to ensure smooth functioning, data accuracy, and ease of use. Lead initiatives to integrate new tools or software.
• Automation & Innovation : Advocate for HR technology and automation to improve processes and increase the overall efficiency of HR services.
• Vendor Management
• Outsource Management : Manage relationships with third-party vendors for services such as benefits administration, recruitment, and payroll.
• Contract Management : Oversee contracts, ensure performance metrics are met, and manage service-level agreements (SLAs).
• Continuous Improvement
• Process Improvement : Regularly assess HR processes, identifying areas for improvement, and working to implement best practices to enhance the overall efficiency of HR services.
• Feedback Loops : Collect feedback from employees and managers on HR services, using it to drive improvements and adjustments.
• Project Management
• HR Initiatives : Lead or participate in HR projects such as system implementations, policy updates, or other strategic HR initiatives.
• Change Management : Manage change processes associated with HR policies or systems, ensuring smooth transitions and communication.

This role is critical in ensuring that HR functions run smoothly and efficiently, ultimately supporting the organization's goals.

What You'll Bring

About us We're a global, 1000-stong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative (OT x IT x Product) and working on projects that have a real-world impact. We're curious, passionate and empowered, blending our legacy of 110 years of innovation with our shaping our future. Here you're not just another employee; you're part of a tradition of excellence and a community working towards creating a digital future.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How We Look After You

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Skills Required

Hris, Microsoft Office