BMC Helix

TCS Hiring !!!

Role : BMC Helix

Exp : 4-8 Years

Location : Bangalore

JD

BMC Helix ITSM Administration & Development

BMC Helix Innovation Studio

DWPA

CMDB

Integration

Helix Dashboard

[Good to have Skills] :

SQL Experience

[Responsibilities and Duties] :

Must have 8+ years of experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations

Solid understanding of ITSM processes and Integration techniques.

Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management

Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM / ITIL) and cultural challenges.

Provide on-going technical assistance, handling incident tickets on a priority basis, software configuration / customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third party software integrations

Develop and implement new functionality determined necessary to support ITIL processes.

Smart IT knowledge & experience

Must be able to troubleshoot application logs (SQL, API, Filter, Active Links etc.) and provide solutions.

Preventative maintenance, such as performance tuning, archiving.

Should understand Helix architecture.