Engineer (L1) - Firewall (Palo Alto / Checkpoint / FortiGate)

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Security Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their Firewall infrastructure remain operational through proactively identifying, investigating, and routing the incidents to correct resolver group.

The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

The Security Managed Services Engineer (L1) may also contribute to / support on project work as and when required.

What you'll be doing

• Strong knowledge and Minimum 2 years Hands on Experience in 3 or more areas of security like Firewalls : Checkpoint or Palo Alto or Fortinet or Cisco / Web ATP : Palo Alto / Firewall Rule Analyser : Algo Sec / Network Intrusion Prevention System (NIPS) : Cisco / Malicious IP Blocking : Net Scout.
• Firewall Policy Management.
• Review Firewall change request based on security standards set by the customer.
• Monitoring network security devices for any potential outages.
• Communicate with vendors in case required any support to fix operation issues.
• Analyze the triggered alarms in the NIPS / ATP and report to customer.
• Daily ticket management (change / service request)
• Handling the incident as per SLA
• Need to take backup for all SOC devices on daily basis and need to move the backup to external storage.
• Firewall policy optimization & fine tuning based on the Algosec firewall analyser.
• Maintain the firewall policy security rating above 95%
• Perform version upgradation, patch update & SOC device restoration.

Academic Qualifications

Certificate - PCNSE

Workplace type : About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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