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Exigo Tech - Solution Architect - MS Dynamics CRM 365

Exigo Tech - Solution Architect - MS Dynamics CRM 365

EXIGOTECH TSP INDIA PVT LTDBaroda, India
30+ days ago
Job description

Roles and Responsibilities

  • Lead the design and implementation of Dynamics CRM solutions, focusing on efficiency and automation
  • Be trusted solution advisor to customers and internal teams
  • Conduct research into customers' use of technology platform, design solutions to improve business processes and recommend roadmap for business solutions
  • Own the integrity and strength of the solutions recommended
  • Identify and develop reusable solutions / accelerators / assets for enhanced process automation and client value addition
  • Collaborate with different stakeholders (customers, partners, internal) to create prototypes as a means of eliciting requirements
  • Collaborate with cross functional teams to meet the solution architecture needs
  • Review solutions and recommend improvements during project deliveries
  • Groom & refine the product backlog, in liaison with project stakeholders
  • Guide the team on business solution architecture and best practices to ensure modularity, reusability, and productivity
  • Define and enforce coding standards, guidelines, and best practices for development teams for developing and implementing scalable solutions
  • Oversee program and project delivery, ensuring alignment with strategic goals
  • Review platform releases and educate internal teams & customers on new features
  • Conduct product demonstrations to showcase features and functionalities
  • Mentor and provide technical guidance to team members, identifying training needs and establishing learning plans
  • Mandatory for all to follow the norms defined in ISMS 27001

Technical Skills

  • Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, and development of architectural / high-level designs within defined architectural frameworks and software engineering patterns
  • Comprehensive understanding of functional modules including :
  • Sales, Customer Insights, Customer Service, Field Service Automation
  • Microsoft Social Engagement, Unified Service Desk, Project Service Automation
  • KB Management, Voice of Customer
  • Co-pilot / Azure OpenAI Studio
  • Setup, installation, configuration & deployment of MS D365 CRM modules
  • Hands-on experience in Power Pages, Power Apps Portal (configuration, customization, and extension)
  • Comprehensive experience working on software development using agile methodologies

    • Soft Skills

  • Proven ability to manage and deliver solutions for MS D365 CRM projects
  • Expertise in fitment analysis of customer requirements.
  • Experience with project problem diagnosis, solution development, client communication, facilitation of decision-making, and managing client expectations
  • Ability to estimate large-scale MS D365 CRM implementation programs
  • Strong knowledge of performance tuning in Model-Driven Apps implementations.
  • Experience in data integration and migration projects
  • Strong knowledge of responding to RFPs / RFIs and proposal creation
  • Expertise in program and project management, risk identification, and mitigation.
  • Strong background in strategic planning and execution control
  • Exceptional stakeholder and vendor management skills
  • Strong, concise documentation, communication and team-handling skills
  • Experience leading and developing top-performing teams
  • Previous work experience with US, Australian or UK clients
  • Knowledge of Jira, confluence and other project management tools Certification in any modules (Sales, Service, Field Service, Project Ops)
  • Certification in Microsoft Dynamics 365 Power platform basics MB 200

    • (ref : iimjobs.com)

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    Solution Architect • Baroda, India