Talent.com
professional risk manager

professional risk manager

ConfidentialHyderabad / Secunderabad, Telangana
30+ days ago
Job description
  • Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a / c's, retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships. To be a one-point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

    • HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention)

    • Liaising with PB / Preferred RM to flag eligible customers form Classic / Preferred portfolio.
    • Acquire new customers who meet product criteria.
    • Regular interaction with the customer to build rapport to understand and update the profile.
    • Enhance the Overall value / book size of the portfolio.
    • Maintain the overall quality / hygiene parameters of the portfolio.
    • Cross selling products of the bank based on the customer need.
    • Joint calls being done along with Supervisor as per defined process.
    • Advisory services to be offered based on the requirement in coordination with PBG.
    • Attrition control of customers.
    • Achieving MTD and YTD Revenue Targets

      • Operations, Marketing & Processes :

    • Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc).
    • Ensure KYC / AML norms are adhered to at all points of time.
    • Ensure that 5-S norms are adhered to for individual's workstation.

      • Increase in wallet share :

    • Look for opportunities to cross sell any other product of the Bank, to ensure that HDFC Bank is a one stop shop & solution for all banking needs of the Imperia Customer.
    • Sales to family members and associates (all network).
    • Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached

      • Product Penetration & contribution towards focused product :

    • Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached.
    • Enhance client's Customer to Group (CTG ) level.

      • Customer Service :

    • Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT.
    • Customer is informed about any regulatory or process change. Keep the customer updated on program features.
    • Ensure timely customer communication on requests and concerns raised.
    • Proactive complaint management through feedback from customers.
    • Promoting all direct banking channels and ensuring that the customer is utilizing the same.
    • Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch, and the RM is out.
    • Ensure smooth transition of handover / takeover of the portfolio

      • Educational Qualifications :

    • Graduation
    • Post-Graduation
    • Certifications : AMFI Certification and IRDA Certification
    • NCFM Certification (Optional)

      • Notes (Any specifications – apart from all mentioned above, to be communicated for the role)

      Skills Required

      Sales, Influencing Skills, Banking Products, regulatory knowledge, Communication Skills, Organizing Skills, NRI, Planning, financial industry

    Create a job alert for this search

    Risk Manager • Hyderabad / Secunderabad, Telangana