Service Delivery Director

"Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds."

Who we are

At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, healthcare, education, manufacturing, and remote environments. From food & catering to facilities management and energy services, we enhance the quality of life for those we serve. Our inclusive, diverse, and equitable work environment empowers employees to thrive and make a meaningful impact. With a strong foundation in our values of Service Spirit, Team Spirit, and Spirit of Progress, working at Sodexo is more than just a job—it’s a chance to be part of something bigger.

Join us and act with purpose every day!

About the Role :

Ensuring smooth operations at assigned site.

Key Responsibilities

Food Operations

− Ensure that all the service deliveries are carried out as per the terms and conditions agreed upon with the client

− Initiate development of new menus, upgrade old menus and special event menus

− Develop new ideas for promotions, festivals and other special events

− Ensure that safety and hygiene policy is strictly followed at site

− Carry out operational audits to check for confirmation to laid down processes and policies

Organic Growth and Profitability

− Sustain and build the profitability of site through timely analysis of reports and provide solutions to counter any discrepancies

− Apprise the management of any serious reversal or threat to the operations on time

− Meet the sales and profit targets of site

Debtors Management

− Ensure that the data required for the raising of invoices is sent to the accounts department on time

− Strictly enforce timely collection of the invoiced amounts from the client as per the agreed terms and conditions

− Keep track of invoice in site

Manpower Management and Training

− Promote a healthy and teamwork oriented atmosphere in site

− Prepare a manpower budget as per the growth in the operations

− Identify the training needs of his team and assist in the development of modules to address the same

− Ensure that site is at their optimum staff strength

− Ensure that all the HR processes and staff welfare activities are implemented and carried out in site

Communication and Client Retention

− Stay in close communication with the client for all issues regarding services, additional business, new initiatives and hygiene and prepare documents of the same

− Ensure that the branding policy is rolled out and followed as per the specifications

− Ensure 100% client retention

− Timely addressal of all issues with pertaining to the client and the operations

Cost Management

− Coordinate with the Purchase department to understand and forecast the cost trends and revisions

− Develop suitable operational strategies to address increase in costs

− Analyze the operational cost centers and provide solutions to increase the efficiencies in site

Legal Compliances

− Co-ordinate with the HR, SEQ and Legal departments to ensure that all the legal compliances are met with and a copy of the same is maintained at site

Systems Implementation and Process Management

− Ensure that all the systems and processes are implemented and followed as per the company policy

− Responsible for following up on the effectiveness of each process and provide details on alterations to be made to the same

Safety, Environment & Quality (SEQ)

− Co-ordinate with the SEQ team to implement the policy and process

− Ensure that all incidents pertaining to SEQ are reported to the concerned teams on time

− Timely communication of all possible on site SEQ hazards to the concerned department

Contract Renegotiation and Rate Renewal

− Responsible for the timely renegotiation of the existing contracts along with rate renewals

− Ensure that all the sites in the state are operating with valid and up-to-date agreements.

Key Requirements :

• Graduate under 10+2+3 scheme
• 12 years + experience in managing food, housekeeping and engineering experience

Why SODEXO :