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Service Desk Specialist

Service Desk Specialist

Sharp Brainsmumbai city, maharashtra, in
14 days ago
Job description

Job Description : Responsibilities :

  • Monitoring and Incident Management :
  • Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
  • Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
  • Diagnose basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
  • Troubleshooting and Diagnostics :
  • Use diagnostic tools to identify and resolve network-related issues.
  • Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
  • Configuration and Support :
  • Configure and maintain basic network devices like switches, routers, and access points.
  • Support the installation of new hardware and software to ensure smooth network operations.
  • Documentation :
  • Maintain accurate records of network issues, incidents, and resolutions.
  • Document troubleshooting procedures and configurations to ensure continuity.
  • Customer Support :
  • Provide excellent customer support to end users and clients for network-related issues.
  • Educate users on best practices and provide solutions for recurring issues.

Skills & Qualifications :

  • Technical Skills :
  • Basic knowledge of networking concepts (TCP / IP, LAN, WAN, DNS, DHCP, VPN, etc.).
  • Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
  • Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).
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    Service Desk Specialist • mumbai city, maharashtra, in

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