Customer Care Executive

Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat
• Share customer feedback to improve products and services
• Make outbound calls to promote and sell apparel collections
• Handle inbound leads and close sales effectively
• Understand customer needs and recommend suitable products
• Provide post-sales support to ensure customer satisfaction and repeat business
• Maintain accurate records of all interactions and transactions
• Manage orders, returns, and customer queries through the Shopify platform

Requirements :