Tech Support

BookMyShow is Indias biggest entertainment company. We are the go to entertainment platform for millions of transacting users who watch movies and out of home entertainment. We also produce and manage the biggest music events live performances sports plays across India such as Lollapalooza Coldplay Ed Sheeran Bandland Guns N Roses U2 Cirque De Soleil Indian Premier League and others.

From the wild ecstasy of Lollapalooza to the soulful strains of Coldplay the fiery chords of Ed Sheeran the rebellious anthems of Guns N Roses the celestial hymns of U2 the whimsical enchantment of Cirque du Soleil and the roaring fervor of the Indian Premier League we orchestrate a pantheon of experiences that dazzle the subcontinent. Our rocket ship launched in 2007 and we are travelling at breakneck speed as we create communities and redefine the entertainment experience space in India; we are literally defining the concert economy.

Your Profile

• Monitor alerts APM tools server health DB backup jobs web application status and CPU / Memory usage of microservices.
• Analyze logs from various tools to identify resolve or escalate issues.
• Handle incoming issues / tickets via Email Service Desk and JIRA.
• Take ownership of unresolved issues escalations and perform RCA.
• Escalate unresolved issues following standard procedures to prevent SLA breaches.
• Coordinate with internal teams business teams customer care and third-party vendors for issue resolution.
• Identify recurring issue patterns and suggest process improvements.
• Set up alerts and create Run Books for operational processes.

Your Checklist

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1