Senior Associate

Key Accountabilities and main responsibilities

• Strategic Focus
• To be a team player, maintain good working relationships with colleagues, collaborate with others to achieve the team s goals.
• Operational Management
• Suggest and identify process improvements / process simplification ideas that positively impact efficiencies, quality standards and customer experience across the business
• Complete mandatory training by the required due date.
• To create & up keep Business Process Manuals & Make training manuals.
• To work as a Subject Matter expert in the team.
• To ensure the quality and productivity of ones / self-production exceeds expectations.
• People Leadership
• To be a mentor to the new joiners or colleagues who need assistance.
• Work collaboratively across the firm to achieve the Goals of the team / company
• Governance & Risk
• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Experience & Personal Attributes

Skills Required

Time Management, Teamwork, Attention To Detail, Process Improvement, process simplification