Sr. Technology Analyst

About TELUS Digital

TELUS Digital (NYSE : TIXT) focuses on the value of human connection to design, build, and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions.

With over 50,000 team members across 25 countries, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.

Our solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support.

If the role resonates with you and you would like to proceed further, please share with me your updated resume with below details :

Project Responsibilities :

Knowledge of transmission equipment and associated terminologies.

Knowledge of and demonstrated ability to isolate and resolve troubles in access systems, SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS / ELS, andsynchronisation.

Knowledge of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)

Should have worked on transport equipment like Ciena / Nortel, Fujitsu, Nokia / Alcatel Lucent.

Collaborate with other team members for trouble resolution.

Work with technicians who call in for assistance and / or are acting as “hands and feet” for assurance on-site.

Initiate and / or respond to queries, discuss trouble details and confirm resolutions directly with stakeholders and other team members.

Must be able to understand and effectively perform work in accordance with published work plans, processes and procedures

Normal colour vision to work with colour-coded diagrams and tools

Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays)

Demonstrated professional oral and written communication skills

Required Skills to Perform the Roles & Responsibilities :

Should be B.Tech or equivalent.

Must be CCNA / CCNP Certified or Trained.

Good understanding of SONET

Good understanding of transport hierarchies (OTU, OCx, SONET, STSx, Tx, etc.)

Good knowledge of SONET transport technologies, EDSX cross-connects, OTN, CPL, CDC, PTS, RLS / ELS,

Good understanding of Ringpath and protection schemes.

Should have hands-on experience with Ciena / Nortel, Fujitsu, Nokia / Alcatel Lucent.

Knowledge of automated provisioning, network telemetry, circuit documenting, ticketing, testing and dispatch systems

Self-motivated, work well with minimal or no direct supervision

Ability to coordinate with various teams for the successful completion of tasks

Ability to multitask, prioritise and manage time effectively.

Follow up on pending requests with stakeholders to ensure the timely closure of the request.

Provide accurate, valid and complete information by using the right methods / tools.

Must be comfortable working Late evening / night shifts permanently.

Must be comfortable working from the office permanently

Should be flexible with working on Indian holidays.

Must be comfortable relocating to the Delhi / Noida region.

Must be comfortable with a 24 / 7 work environment