Customer Support Executive

About Us : At SoulSensei, we are on a mission to transform lives by connecting individuals with trusted guides who provide clarity, inspiration, and purpose. Rooted in the belief that everyone deserves a fulfilling and meaningful life, we create a sacred space for growth, empowerment, and personal transformation. By joining our team, you become a part of a journey that helps people discover their fullest potential.

Working model : Onsite

Days : Monday to Saturday (1 WFH per week)

Timings : 10 : 00am - 6 : 00pm

Budget : Up to 4.5 LPA (depending on the experience)

Experience : 2-5 years

About the Role : We are looking for a compassionate and articulate Customer Support Executive to own and enhance our client experience end-to-end. This role goes beyond ticket resolution, you’ll be the voice of our brand, responsible for hosting sessions, managing relationships, handling queries, and providing personalized support and guidance. If you enjoy solving problems, engaging with people, and building long-term trust, this is a fantastic opportunity to make a direct impact.

Key Responsibilities :

Live Session Hosting & Moderation :

• Confidently host and moderate live sessions, opening and closing with warmth and professionalism.
• Support facilitators by addressing participant queries during sessions.
• Encourage engagement by prompting interaction (e.G., camera on, questions, feedback).
• Troubleshoot minor tech issues and ensure a smooth session experience.
• Maintain a calm and professional on-camera presence throughout.

Customer Support & Relationship Management :

Outbound Calling & Counselling :

What are we looking for :

Preferred Qualifications :

Why Join Us?