Collections Specialist

✨ Hiring : Team Leader – Team Leader - US Third-Party Collections ✨

Location : [Add Location]

Job Type : Full-Time

Experience Required : Minimum 1 year as a Team Leader in a US third-party collections process

🔹 Role Summary

We are seeking a dynamic and results-driven Team Leader to guide, motivate, and supervise a high-performing team within our US third-party collections process. The ideal candidate will oversee daily operations, ensure workflow efficiency, monitor performance, and drive continuous improvement. This role serves as the key link between management and team members—ensuring goals are met, compliance is maintained, and a positive, collaborative culture is fostered.

Strong leadership, communication, coaching, and problem-solving skills are essential for success in this role.

🔹 Key Responsibilities

Business Delivery

• Provide coaching, feedback, and training to enhance team skills and productivity.
• Ensure full compliance with US collections laws and regulations, including FDCPA .
• Handle escalated accounts and customer disputes requiring managerial support.
• Conduct regular team meetings to share updates, objectives, and organizational changes.
• Oversee day-to-day operations while ensuring adherence to deadlines and SOPs.
• Monitor team performance to ensure collection targets and KPIs are consistently met.
• Identify operational bottlenecks and implement impactful solutions.
• Drive process improvements to enhance efficiency and service delivery.
• Collaborate with cross-functional teams to streamline workflows.

Team Management

🔹 Preferred Candidate Profile

📩 How to Apply

Send your cv at pranshu@mounttalent.com