Client Success Executive

All About Ideas Solutions Private Limited is a Marketing & Creative Advertising Agency based in Mumbai. We are looking for a Client Servicing - Account Executive.

This is for a permanent, full-time, on-rolls profile.

Experience : 1-2 years

Location : Mumbai

Advertising / Design Agency experience will be an added advantage.

Roles & Responsibilities :

• Serve as a day-to-day point of client contact : Liaise with, arrange and attend meetings and act as the link between, the client and the internal team
• Meet and liaise with clients to discuss and identify their daily / weekly / monthly design requirements
• Understanding client goals / objectives, needs and requirements
• Articulating and writing briefs for internal teams
• Work jointly with internal team to draw-out plan & timelines that meets the client’s brief
• Present (alongside agency colleagues particularly the account manager) the campaign ideas, designs and budget to the client and manage & co-ordinate for approvals
• Maintaining healthy relationships & rapport with clients
• Responding to client inquiries in a timely and professional manner
• To ensure that the solution being presented to the client meets / exceed expectations
• Coordinate with internal teams to ensure timely fulfilment of services
• Maintain trackers, reports for client interaction
• Collect feedback and resolve client complaints
• Research and prepare client presentations, reports
• Research on industry & competitor trends to apply best practices to client portfolio
• Research and updates on emerging marketing & design trends and best practices
• Monitor the effectiveness of campaigns, creatives and make monthly reports
• Handle billing, invoice clients, and write client reports
• Maintain client’s physical / digital guard book

Desired Candidate Profile