Talent.com
No longer accepting applications
Operations Lead Connectivity, - Global

Operations Lead Connectivity, - Global

KONEchennai, India
3 days ago
Job description

Key Responsibilities

Connectivity Operations & Support

  • Manage daily operations of enterprise connectivity services (SASE)Prisma Firewall, HUB Firewall, VPN, Factory firewalls, External DNS, SSL Certificates, Intranet and Internet-office connections.
  • Provide operational support for GSIP platforms to ensure stable voice and video communication.
  • Operational support for SASE – Traffic routing / Network Security / User Policy / VPN - Secure remote access.
  • Support for Factory Network – Factory request for network policy / user Policy / segregation request.
  • Monitor service performance and coordinate issue resolution with stakeholders.
  • Handle Escalations and Prioritize service-related requests
  • Oversee service delivery, ensure SLAs, KPIs, and compliance requirements are met.
  • Project Management – Support Communication and timeline completion

Infrastructure Automation and Improvement

  • Identify opportunities to automate network Service provisioning, monitoring, and reporting.
  • Collaborate with engineering teams to develop reusable automation frameworks and templates.
  • Ensure automation aligns with security, compliance, and change management policies.

    • GSIP & SASE Management (Good to have)

  • Maintain GSIP configurations and troubleshoot session-related issues.
  • Support SASE platform updates, rule changes, and user access policies.
  • Ensure both platforms meet performance, reliability, and security standards.

    • Supplier & Managed Services Oversight

  • Manage relationships with managed service providers, ensuring delivery of contracted services.
  • Monitor SLAs, KPIs, and vendor performance; escalate issues and drive resolution.
  • Participate in contract reviews, renewals, and negotiations with suppliers.

    • Financial & Invoicing Management (Secondary)

  • Handle vendor invoicing : validate services, reconcile bills, and ensure timely payments.
  • Manage intercompany invoicing for shared connectivity services across business units.
  • Track operational costs and support budget planning and reporting.

    • Documentation & Compliance

  • Maintain documentation of GSIP, SASE, automation scripts, and supplier contracts.
  • Ensure compliance with internal IT policies and external regulatory standards (e.g., ISO, GDPR).

    • Qualifications

  • Bachelor's degree in information technology, Computer Science, or related field.
  • 5+ years of experience in IT operations or network support, good exposure to GSIP and SASE platforms - Security, DNS, X.509.
  • knowledge with network automation tools.
  • Proven experience in supplier management, especially with managed services.
  • Familiarity with SSL certificate management, firewall basics (e.g., Palo alto), VPN technology.
  • Strong background in vendor and intercompany invoicing processes.
  • Excellent communication, coordination, and documentation skills.

    • Preferred Skills

  • Understanding of voice protocols (SIP), cloud networking, and secure access technologies.
  • Exposure to ITIL or similar service management frameworks.
  • Ability to manage cross-functional teams and multiple operational priorities.
  • Good understanding of SIP, Network Security and IT / OT segregation
  • Understanding LAN and SD-WAN.
  • Supplier & Contract Management
  • Financial management
  • Virtual team working
  • Project management

    • Read more on

    Create a job alert for this search

    Global Connectivity • chennai, India