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Senior Support Engineer [03 / 10 / 2025]
HCLSoftwareIndia11 hours ago
Job descriptionMaster’s / Bachelor's degree in Computer Science, Information Technology, Engineering or a related field. 5+ years of experience in technical support, with a focus on enterprise-level applications. 3+ years of experience supporting IBM Z Workload Automation Strong knowledge of IBM Z Workload Automation architecture, components, and configurations. Administration / scheduling experience of batch across multiple platforms Excellent troubleshooting and problem-solving skills. Troubleshoot Issues on Job failures. SME level skills on IWS / TWS - Admin, Configuration, Installation, Troubleshooting. Strong communication and interpersonal skills. Ability to work independently and as part of a team in a fast-paced environment. Customer-focused with a strong commitment to delivering high-quality support. Ability to manage multiple priorities and projects simultaneously. Ability to work independently and as part of a team. Ability to collaborate with geographically distributed cross-functional teams Good experience in managing client escalations Ability to present at conferences / engaging face-to-face with customers Experience of working with customers and supporting internal or external clients spread across multiple geographies. IBM Workload Automation (TWS, IWS, Dynamic Workload Console) Proven experience with IBM Z Workload Automation (formerly Tivoli Workload Scheduler for z / OS) is mandatory. Extensive experience with IBM z / OS operating system, JCL, TSO / ISPF, SDSF, SMPE, FTP and other mainframe utilities. Strong understanding of mainframe networking protocols (TCP / IP, SNA). Familiarity with DB2, VSAM, and other data access methods on z / OS. Experience with scripting languages (REXX, CLIST) is a plus. Networking Protocols : TCP / IP, HTTP, SSL Systems programming(z / OS) knowledge / experience Background in programming is a plus
Senior L2 Support Engineer - IBM Z Workload Automation (zWA) - Job Description
Responsibilities :
- Provide L2 technical support for the IBM Workload Automation (zWA) product, troubleshooting and resolving complex issues in a timely manner.
- Diagnose and resolve incidents related to IBM Workload Automation environments.
- Collaborate with L1 support, development teams, and customers to resolve technical issues and improve processes.
- Develop and maintain documentation for troubleshooting and support procedures.
- Participate in on-call rotation for after-hours support.
- Escalate unresolved issues to L3 support or development teams as necessary.
- Monitor system performance and proactively identify potential issues.
- Provide training and knowledge transfer to L1 support and other team members.
- Implement fixes and workarounds for known issues.
- Contribute to root cause analysis and preventative measures.
Qualifications :
Technical Skills :
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Senior Support Engineer • India
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