Understand the current technology environment and support methodologies including various stakeholders distributed globally in several regionsUnderstand the existing security controls tools (including Endpoint Detection Response, anti-malware and incident response)Collaborate with business and internal teams to assess their security needs and design customized Trend Micro Stellar Protect solutions to meet those requirementsUpdate and deploy policies and tasks required for migration and operations, in alignment with the existing security controlsUnderstand migration flow and tasks that will be used to migrate devices to TM stellar ProtectExecute the migration workflow of McAfee Application control solution to Trend microMonitor status of migration tasks and report and fix failures, together with implementation and architecture teamsLeverage native OS tools (like Top, LsOF, Netstat, VMstat, iotop, iostat and more) to monitor, triage, isolate and troubleshoot issuesLeverage OS tools (like sysinternals, WPA and more) to monitor, triage, isolate and troubleshoot issuesExplain the issue in a simple and understandable manner to stakeholders (including end-user, operations manager, desktop support technicians, desktop architects)Document process flows and procedures as required in a simple and easy-to-follow fashion Send weekly status report to supervisorsExperience in at least two Application control implementation projects with mandatory experience in onboarding workstreams.Proven experience (3+ years) as a Trend Micro Stellar Protect EngineerAt least 6 years of experience in L2 / L3 support and understanding of common corporate IT issuesDeep knowledge of OS internals for Windows OSDeep knowledge of networking concept (routing, switching, proxy, firewall)Deep knowledge of Windows tools like Sysinternal utilities and Windows Performance Analyzer and hands-on experience applying it to monitor and troubleshoot issuesProficient in the usage of TrendMicro APIsAt least 1 year of experience in McAfee ePO console operationsExperience in Mcafee application controlExperience in migration from McAfee App control to TM stellarProtectRequired SkillsTrend Micro stellar Protect MigrationSkills Required
Scripting Languages, Cloud Migration, Network Configuration, Firewall Management