Responsibilities
Team Leadership & Operational Oversight :
- Lead, guide, and mentor a team of recruitment administrators supporting high-volume US hiring operations.
- Allocate tasks, monitor team performance, and ensure adherence to Service Level Agreements (SLAs).
- Provide ongoing coaching, create development plans, and foster a culture of accountability and excellence.
Recruitment Process Management :
Oversee all administrative aspects of the hiring lifecycle, including interview coordination, offer release, background verification workflows, and onboarding support.Ensure timely execution of daily recruitment tasks in line with established process guidelines.Coordinate closely with recruiters to ensure smooth candidate experience and timely progression through hiring stages.Compliance & Data Integrity :
Ensure data accuracy, completeness, and compliance within the Applicant Tracking System (ATS).Monitor and enforce compliance with US labor laws, Equal Employment Opportunity (EEO) guidelines, internal audit requirements, and organizational security standards.Maintain proper documentation and audit trails for all processes.Stakeholder Collaboration :
Work closely with recruiters, hiring managers, and HR business partners to streamline workflows and remove bottlenecks.Facilitate cross-functional communication to ensure alignment on hiring priorities and process changes.Act as the point of contact for escalations related to scheduling, onboarding, or operational challenges.Process Optimization & Reporting :
Track and report recruitment metrics, dashboards, and operational KPIs to leadership.Identify gaps, inefficiencies, and automation opportunities within the hiring workflow.Lead continuous improvement initiatives to enhance productivity, reduce turnaround time, and strengthen data accuracy.Update and maintain standard operating procedures (SOPs), process documents, and training materials.Vendor & Tool Management :
Manage relationships with external vendors, including background verification partners, job boards, and onboarding technology platforms.Ensure timely resolution of vendor-related issues and consistent service delivery.Training & Support :
Provide training, onboarding, and refresher sessions for new team members on ATS systems, process workflows, and compliance requirements.Support stakeholders by offering guidance on process updates, new tools, and best practices.Required Skills & Qualifications :
7-12 years of experience in recruitment operations, HR shared services, or talent acquisition supportspecifically for US hiring.Strong understanding of US hiring processes, compliance requirements, EEO, and labor regulations.Hands-on experience with Applicant Tracking Systems (ATS) such as Workday, Taleo, iCIMS, SuccessFactors, Greenhouse, or similar.Proven ability to lead teams, run operations, and manage high-volume recruitment workflows.Excellent communication, stakeholder management, and problem-solving skills.Ability to analyze recruitment data, track SLAs, and generate operational reports.Strong process mindset with experience in documentation, SOP creation, and continuous improvement.Vendor management skills with exposure to background check and onboarding partners.High attention to detail, organizational skills, and capability to manage multiple priorities(ref : iimjobs.com)