Call Center Representative - Night Shift

Job Title : Call Center Representative – Night Shift

Location : Remote

Department : Customer Service

Reports To : Team Lead

Shift : Night Shift (8 : 30 PM - 5 : 30 AM)

Week Off : Sat / Sun (1 Week Off)

Working Days : 6 Days

Role Overview :

We are seeking a dedicated and reliable Call Center Representative to join our team during the night shift. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to handle various customer inquiries in a fast-paced environment. As a Night Shift Call Center Representative, you will play a vital role in ensuring customer satisfaction by providing prompt, accurate, and friendly service.

Key Responsibilities :

• Customer Interaction : Answer inbound calls from customers regarding product or service inquiries, troubleshooting, and providing timely solutions.
• Issue Resolution : Handle and resolve customer complaints or issues effectively, ensuring a positive customer experience.
• Escalation : Escalate complex or unresolved issues to higher-level management or relevant departments as needed.
• Team Collaboration : Work closely with other team members and supervisors to ensure quality service during night hours.
• Adherence to KPIs : Meet and exceed individual performance targets, including call handling time, customer satisfaction, and response times.

Qualifications :

Working Conditions :

Benefits :

How to Apply :

Please send your resume and a brief cover letter to tarun@srinergyglobal.com or apply directly on our website at [Srinergyglobal.com].