Associate II- Automation

ROC Automation Engineer

Overview : We are looking for a dynamic and skilled ROC Engineer / ROC Automation Engineer with 1-2 years of experience to join our team. The ideal candidate will have hands-on experience with UiPath, ITIL practices, and ticketing tools like JIRA, ServiceNow, and Zoho. The role involves working in night shifts and rotational shifts, managing automation workflows, resolving issues, and ensuring smooth operations.

Responsibilities :

• Develop, test, and deploy automation solutions using UiPath, including Code Changes, Bug Fixing, Enhancements, and Change Requests.
• Utilize UiPath Document Understanding for extracting and processing data from documents. 3. Monitor and manage ticketing tools like JIRA, ServiceNow, or Zoho to address client issues promptly.
• Perform L1 / L2 / L3 level support and development activities, including troubleshooting and advanced automation development.
• Create and maintain technical documentation, including SDD (Solution Design Document) and PDD (Process Design Document).
• Conduct root cause analysis and implement solutions to prevent recurring issues.
• Generate operational reports using tools like Power BI to provide insights into performance and trends.
• Collaborate with cross-functional teams to ensure automation processes align with business requirements.
• Proactively identify opportunities for process improvement and automation to enhance efficiency.
• Ensure adherence to ITIL practices for incident, problem, and change management.
• Provide support during night and rotational shifts to meet operational demands.

Must-Have Skills :

Preferred Skills :

Skills Required

Servicenow, Uipath, Power Bi, Zoho, Powershell, Jira, Azure, Python, Aws