Technical Project Manager | Enterprise SaaS | AI & CX Platform

Hiring : Technical Project Manager | Enterprise SaaS | AI & CX Platform

Location : Bangalore

Experience : 8–12 years

Company :

Confidential (Leading Global SaaS CX Platform)

About the Client

Our Client is a fast-growing Global SaaS Enterprise in the AI-driven Customer Experience and Omnichannel Automation space is looking for a Technical Project Manager to lead large-scale implementation projects across top enterprise clients.

If you are passionate about SaaS delivery, enterprise integrations, client success, and leading high-performing teams, this role is for you.

Job Responsibilities

As a Technical Project Manager, you will :

Drive End-to-End Enterprise Implementations

Own project delivery from kick-off to go-live for complex, high-impact SaaS deployments.

Lead solutioning, requirements mapping, and implementation strategy.

Maintain a project tracker (JIRA, G-sheet, Cogniz, Asana) for each of the projects and proactively escalate for leadership intervention

Act as the Primary Client Partner

Lead project discussions with CXOs, product teams, and business stakeholders.

Manage expectations, align roadmaps, and ensure flawless delivery.

Lead & Mentor a Cross-Functional Team

Manage project managers, developers, QA, and technical leads.

Run scrums, track JIRA boards, and ensure project discipline & accountability.

Ensure Project Excellence

Build and maintain project trackers, execution plans, and milestone dashboards.

Conduct weekly / monthly business reviews (WBR / MBR) with enterprise clients.

Stakeholder Management

Conduct regular status meetings and act as the bridge between technical teams and business stakeholders.

Collaborate with cross-functional teams to resolve challenges and streamline workflows.

Risk, Escalations & Process Optimization

Identify risks early and drive proactive mitigation.

Improve internal delivery processes, templates, and SLAs.

Business Reviews and Reporting

Develop and execute weekly and monthly business review (WBR / MBR) plans with clients.

Prepare and present project performance reports, highlighting successes, challenges, and actionable insights.

Technical & Delivery Expertise

8+ years of experience in

technical project management , preferably in SaaS, CX, CRM, or Enterprise Tech.

Strong experience managing multi-stakeholder, large-scale implementations.

People & Stakeholder Leadership

Experience handling teams of PMs / engineers / QA.

Ability to translate between technical and business requirements.

Tools & Methods

Strong hands-on knowledge of

JIRA, Asana, MS Project, Confluence, G-Sheets .

Understanding of Agile / Scrum frameworks.

Added Advantage

Certifications :

PMP, CSM, Agile, PRINCE2 .

Experience working with global enterprise clients across BFSI, e-commerce, logistics, telecom, or consumer internet.

Why Join This Role?

Work with a

global SaaS product

deployed across USA, Middle East, SEA & India.

Lead strategic, high-visibility projects impacting millions of end users.

Collaborate with top-tier tech, product, and CX transformation teams.

Be part of an organization driving

AI-powered customer experience innovation .