Lead Solutions Engineer

As a Lead Solutions Engineer, you will :

• Merchant Query Handling : Address merchant queries related to integrations while ensuring adherence to Service Level Agreements (SLAs).
• Data Preparation : Prepare and analyze data for team OKRs (Objectives and Key Results) and metrics for team reviews, especially with Business Unit (BU) leaders and staff meetings.
• OKR Visibility : Maintain and track monthly OKRs for the team, ensuring visibility to leaders.
• Daily Stand-ups : Lead and facilitate daily team stand-up meetings to ensure smooth workflow and clear communication.
• Escalation Management : Unblock team members on escalations and drive them to resolution.
• Ticket Queue Management : Monitor and manage ticket queues, identifying process improvements.
• Process Optimization : Drive initiatives to improve merchant / developer experiences and reduce service volume.

Mandatory Skills and Qualifications :

Skills Required

B2b, Ticketing, Business Banking, Ups, Slas, Stakeholder Management