Lead Solutions Engineer

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

As a Lead Solutions Engineer, you will :

Merchant Query Handling : Address merchant queries related to integrations while ensuring adherence to Service Level Agreements (SLAs).
Data Preparation : Prepare and analyze data for team OKRs (Objectives and Key Results) and metrics for team reviews, especially with Business Unit (BU) leaders and staff meetings.
OKR Visibility : Maintain and track monthly OKRs for the team, ensuring visibility to leaders.
Daily Stand-ups : Lead and facilitate daily team stand-up meetings to ensure smooth workflow and clear communication.
Escalation Management : Unblock team members on escalations and drive them to resolution.
Ticket Queue Management : Monitor and manage ticket queues, identifying process improvements.
Process Optimization : Drive initiatives to improve merchant / developer experiences and reduce service volume.

Mandatory Skills and Qualifications :

Experience : Minimum of 3.5 years in Fintech or a related field.

Communication Skills : Strong verbal and written communication skills.

Stakeholder Management : Ability to collaborate effectively with multiple stakeholder teams.

Tech and Product Knowledge : A good understanding of tech and product, preferably in the Fintech domain.

Problem-solving : Ability to drive solutions and unblocking team members in complex scenarios.

Skills Required

B2b, Ticketing, Business Banking, Ups, Slas, Stakeholder Management

Solution Engineer • Bengaluru / Bangalore