Sr. Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We actively seek a Sr. Support Engineer, SAP with an overall experience of 10+ years, who can play the role of a Tower Lead for SAP HCM & SAP SF Applications with hands on experience in OM, PA, TM, PY & SAP SuccessFactors experience in LMS, PMGM, RCM & RBS modules.

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad , in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, 'if you are best of the best, you belong to Rimini'. We are on a mission to contribute significantly to our 'Rimini ONE' program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.

Position Summary

This position is responsible for providing Incident Management, Change Request, Problem Management, Priority Incidents Management and Enhancement Support to Application Management Services (AMS) customers for SAP HCM application with extensive hands-on experience in SAP HCM – OM, PA, TM, PY modules along with hands-on experience in SAP SuccessFactors for LMS, PMGM, RCM & RBS modules. Consulting background is desirable, but not mandatory.

Essential Duties and Responsibilities :

• Requirements Gathering & Designing : Liaison with Business representatives to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve the desired business outcomes.
• Client Engagement : As a HCM & SF Expert, must have capability to guide and gage the solutions. Able to analyze the calls to provide LOEs and solutions in the Application space. Ability to guide the team in terms of the Ticket Distribution based on bandwidth of team members & their skill set, including Resolution by leveraging his / her SME Knowledge & Core Technical Skills.
• The Lead should be confident enough to engage Digital Team Members & Technical Specialists in application related business conversations in a robust manner by clearly articulating issues and suggest the way forward. Must have in-depth knowledge in the modules specified.
• Setup relevant data within the configured SAP HCM & SuccessFactors space, to showcase to client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP HCM & SF modules in various scenarios, project related functional validations, cross modular coordination for Transport Requests Management in close coordination with Basis team.
• Application Operations Management : Should be a thorough professional in running client operational meetings as a Tower Lead, provide prompt & confident status updates to clients and follow-up.
• Team Management : Should be able to handle a team, mentor them, provide technical guidance, as needed.
• Training : Educate clients on how to use SAP HCM modules from an advisory consulting perspective.
• Documentation : Diligently document Business Requirements (BRDs) to baseline for implementation. Prepare training materials & other documents required for successful completion of the project. Also, for ongoing AMS activities document Lessons Learnt, Root Cause Analysis while handling priority issues.

Additional Duties and Responsibilities :

Other job-related duties and responsibilities may be assigned from time to time.

HCM Experience Required :

SuccessFactors Experience Required :

Key Skills :

Education :

Work Location : Hyderabad, India.

Why Rimini Street

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs :

Accelerating Company Growth

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http : / / www.riministreet.com

Please Note : Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Skills Required

Sap Successfactors, Pmgm, Py, Lms, Sap Hcm, Pa, Tm, cpi, Rcm, Om