Hotel Operations Manager

Company Description

Hotel Palace View - Murshidabad is a hospitality company based in Lalbagh, Murshidabad, West Bengal. Known for its excellent service and luxurious accommodations, this hotel caters to travelers seeking both comfort and grandeur. Hotel Palace View prides itself on creating memorable experiences for its guests through exceptional service and attention to detail.

Role Description

This is a full-time on-site role for a Hotel Operations Manager located in Murshidabad. The Hotel Operations Manager will oversee daily operations, ensure customer satisfaction, manage staff, and maintain high standards of service. Additional responsibilities include handling guest inquiries and complaints, overseeing financial management, and ensuring compliance with safety and health regulations. The role involves training staff and continuously improving operational efficiency.

Qualifications

Operations Management skills with experience to handle newly established property.

Customer Satisfaction and Customer Service skills

Effective Communication skills

Training and team management skills

Proven experience in hospitality or hotel management

Strong leadership and organizational skills

Ability to work effectively in a fast-paced environment

Bachelor's degree in Hospitality Management, Business Administration.