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Technical Program Manager

Technical Program Manager

LeadSquaredDelhi, India
14 hours ago
Job description

About LeadSquared

LeadSquared is a leading SaaS platform enabling businesses to drive sales efficiency, streamline customer engagement, and accelerate growth. We serve clients across industries with our high-performance sales execution and marketing automation solutions.

Key Responsibilities

1. Program Management

  • Lead strategic programs from initiation to delivery, ensuring alignment with organizational goals.
  • Define and enforce program governance, processes, and best practices for project execution.
  • Track KPIs, milestones, budgets, and timelines across initiatives.

2. Customer Engineering (Tier 3 Support)

  • Oversee Tier 3 support operations, working closely with engineering and product teams to resolve complex customer issues.
  • Ensure root cause analysis, continuous improvement, and knowledge base enhancement.
  • Partner with customer success teams to ensure high customer satisfaction.

    • 3. Responsibilities

  • Act as a strategic advisor to leadership, ensuring alignment between strategic priorities and execution.
  • Drive cross-functional collaboration between product, engineering, customer success, and sales teams.
  • Facilitate decision-making by providing data-driven insights and progress updates.

    • Requirements :

  • Experience with at least 3 years in program / project management leadership roles.
  • Industry Background : Must have worked in a product company (preferably SaaS or enterprise software).
  • Proven track record in cross-functional program management and customer engineering / support leadership.
  • Deep understanding of project / program management best practices, methodologies (Agile, Scrum, etc.), and tools (JIRA, Confluence, etc.).
  • Strong analytical, problem-solving, and stakeholder management skills.
  • Excellent communication, leadership, and decision-making abilities.

    • Why Join Us?

  • Opportunity to work on impactful programs in a fast-growing SaaS environment.
  • High-visibility role working closely with executive leadership.
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    Technical Program Manager • Delhi, India