Job Description
Join the Consumer and Community Banking Product, Experience and Technology (PXT) organization for an exciting opportunity to build and operationalize a change management function aimed at promoting successful and consistent adoption of new ways of working. This role involves developing new processes, best practices, and engagement channels to ensure the PXT organization can embrace and champion changes in a balanced manner, continually enhancing our overall product operating model.
As a Vice President in the Product Operations Change Management & Measurement team, you will help to develop an approach for how we plan and roll out changes impacting the PXT community to drive sustained adoption and pace of change. You will help define and operationalize a change management lifecycle framework to drive a consistent, repeatable process for the PXT community to absorb and champion changes. You will engage with partner functions and change initiators to understand, facilitate and execute changes seamlessly across the PXT organization during the pre-planning, rollout and monitoring stages of change execution.
For this role, candidates must be able to physically work in our NKP - Mumbai office. The specific schedule will be determined and communicated by direct management.
Job Responsibilities
- Standardize how we scale and measure change / actions impacting the PXT community to drive sustained adoption and pace of change
- Operationalize change management lifecycle framework
- Evaluate and implement required supporting tooling and analytic / reporting capabilities
- Work with supporting team to provide transparency through change / action calendar and backlog
- Engage with partner functions to facilitate changes smoothly through the lifecycle
- Execute change management end-to-end processes to support large-scale product operating model enhancement
- Strike balance across the organization with a persona-based view of change impacts and inform recommendations on change timing / rollout approaches
- Maintain focus on people impacts of change and drive commitment to greater discipline and intentionality on change impacts
- Assess readiness of proposed changes and proactively provide solutions and recommendations to meet desired outcomes and success measures
- Recommend change management process enhancement opportunities based on ongoing monitoring and feedback channels
Required qualifications, capabilities, and skills
Bachelor’s degree in Business, Finance, Economics or other related area7+ years of relevant experience in Process Design, Consulting, Strategy, Transformation, Product, Change Management or Business Management rolesRequired experience of at least 2 years in the capacity of a Scrum Master / Agility Lead to Technology or Product teamsHighly motivated self-starter with excellent time management / prioritization skillsStrong executive presence and written / verbal communication skillsAdept at forging strong internal relationships across a broad range of functionsSelf-motivated and able to work with high degree of independence and ownershipAbility to design and operationalize processes from strategic intent through to E2E executionExcellent attention to detail, program / project management and organizational skillsAble to both define and deliver to conclusion a strategic agenda across multiple groupsComfortable navigating matrixed / ambiguous environment and defining directionStrong analytical and logical problem solving skillsPreferred qualifications, capabilities, and skills
Product operating model and / or large-scale transformation experience preferredFinal Job Grade level and corporate title will be determined at time of offer and may differ from this posting.