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IT ServiceNow Administrator

IT ServiceNow Administrator

ConfidentialHyderabad / Secunderabad, Telangana, Mumbai
9 days ago
Job description

Responsibilities :

  • Lead solution design sessions with stakeholders translating requirements / business rules into designs.
  • Prepare technical specifications, business processes, process flows, data models, and design documents.
  • Leverage programming skills to build applications, automation, or enhance existing capability within the ServiceNow platform.
  • Validate the developed solution as well as engage with the stakeholders to validate the solution before deployment.
  • Provide support, manage tickets, and administrative tasks during US hours for the IT service management tools.
  • Troubleshoot ServiceNow issues and provide timely resolutions.
  • Provide frontline support to ServiceNow users and address their inquiries and issues.
  • Support customers with their ServiceNow related needs and ensure customer satisfaction.

Desired Background / Knowledge / Skills

  • Proficient in requirements gathering, process mapping, and producing technical documentation.
  • Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.

    • Must Have Skills :

  • Experience designing, developing, and implementing solutions on the ServiceNow platform.
  • Programming experience with at least one of the following : JavaScript, Java, mobile apps, web apps, user-facing (HTML5 / CSS3), JSON, XML, REST API.
  • Strong troubleshooting skills for ServiceNow issues.
  • Experience providing customer support and frontline support for ServiceNow.
  • Ability to work primarily US hours.

    • Preference for :  Individuals with ServiceNow certifications such as Certified System Administrator (CSA).

    Basic Requirements

  • Bachelors Degree in Computer Science, Computer Engineering, or related field and 2+ years of ServiceNow Development experience.
  • Masters Degree (MS) in Computer Science, Computer Engineering, or related field and 1+ year of ServiceNow Development experience.
  • Associates Degree in Computer Science, Computer Engineering, or related field and 5+ years of Software Engineering experience (3+ years being in ServiceNow Development).
  • In lieu of a degree, 4+ years of relevant ServiceNow experience with a focus on ServiceNow development will be considered.

    • Skills Required

    Html5, Css3, Json, Xml

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    It Administrator • Hyderabad / Secunderabad, Telangana, Mumbai