Cluster Front Office Manager

Budget : 10LPA - 12LPA

Roles and Responsibilities :

Operational Excellence & Guest Hospitality :

Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance.

Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest.

Manage property budgets and control costs to meet financial targets without compromising on service quality.

Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections.

Client Experience & Community Engagement :

Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points.

Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations.

Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement.

Strategic Leadership & Team Development :

Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture.

Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices.

Manage the full lifecycle of new property launches, from pre-launch planning to successful post-launch execution.