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M35 L2 Support - Technical Lead- Onsite
VGreenTEKTrivandrum North, KL, Kerala, India30+ days ago
Job descriptionMicrosoft Entra ID (Azure AD) – user, group, role, and policy management Azure AD Connect and Hybrid Identity support Conditional Access Policies and MFA configuration SSO (Single Sign-On) and Federation concepts Role-Based Access Control (RBAC) Microsoft Intune – policy configuration, compliance management, endpoint onboarding Mobile Device Management (MDM) and Mobile Application Management (MAM) Device lifecycle management (Windows Autopilot, BitLocker, etc.) Microsoft 365 Defender Suite (Defender for Office 365, Identity, Endpoint) Microsoft Purview (Compliance Portal – DLP, retention, eDiscovery) Microsoft Secure Score analysis and remediation Data Loss Prevention (DLP) policy creation and enforcement Information Protection (Sensitivity Labels, Compliance Policies) Microsoft 365 licensing plans and service mapping (E3, E5, add-ons) License assignment and usage reporting via M365 Admin Center / PowerShell CSP model understanding – license allocation, audits, renewals, offers PowerShell scripting for Microsoft 365, Exchange Online, and Azure AD Microsoft Graph API (basic awareness for advanced automation) Automated reporting and user management tasks Microsoft Service Health Dashboard and Message Center Incident, Request & Change Management (ITIL framework) Root Cause Analysis (RCA) and problem resolution documentation Support ticketing systems (ServiceNow, Freshservice, etc.) Effective communication with internal teams, CSPs, and end-users Analytical and problem-solving mindset Documentation and knowledge base creation Ability to work in 24x7 support environments and rotational shifts
M365 L2 Support - Technical Lead / Senior Engineer
Experience : 8+ Years
Duration : 3 months
Working Hours : - 06 : 30 PM to 03 : 30 AM IST.
Location : Trivandrum
Rate : 1.2 LPM
PRIMARY SKILLS
Microsoft 365 Administration
- Microsoft Exchange Online (mail flow, mailbox management, hybrid configuration)
- Microsoft Teams administration and troubleshooting
- SharePoint Online site and permission management
- OneDrive for Business configuration and support
- Microsoft 365 Admin Center and Power Platform basics
Identity & Access Management (IAM)
Endpoint Management & Intune
Security & Compliance
Licensing & CSP Engagement
PowerShell & Automation
Monitoring & Support Operations
Soft Skills & Collaboration
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M35 L2 Support - Technical Lead- Onsite • Trivandrum North, KL, Kerala, India
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