Senior ServiceNow Engineer with AI

We are looking for a highly skilled ServiceNow Engineer with deep expertise in AI, automation, and enterprise-scale integration. In this role, you will design, build, and scale next-generation Generative AI and Agentic AI solutions leveraging ServiceNow and Oracle Cloud Infrastructure (OCI). You will collaborate with product, platform, and AI teams to deliver secure, scalable, and production-ready intelligent workflows that transform IT and business operations.

Key Responsibilities

• Develop and enhance Generative AI capabilities within ServiceNow to optimize ITSM workflows, Virtual Agent experiences, and enterprise automation.
• Build AI-driven automations for Incident, Problem, Change, Request, and Knowledge processes using ServiceNow capabilities.
• Design and implement RAG (Retrieval-Augmented Generation) solutions for contextual and accurate response generation across ServiceNow applications.
• Integrate LLM features through Flow Designer, Virtual Agent Designer, and custom backend components.
• Automate workflows and integrations via ServiceNow REST APIs, IntegrationHub, and MID Server as needed.
• Collaborate with business and platform stakeholders to identify AI transformation opportunities and deliver measurable outcomes.
• Deploy, monitor, and optimize AI workloads across ServiceNow and OCI, ensuring high performance, compliance, and cost efficiency.
• Partner with data science and architecture teams to ensure robust, production-grade AI delivery and lifecycle management.
• Stay current with advancements in ServiceNow AI, LLM technologies, and agent orchestration frameworks to continuously evolve the platform.

Qualifications & Experience