Job Description
Role & responsibilities
- Handle customer complaints , provide appropriate solutions and alternatives within time limits.
- Provide accurate , valid and complete information by using the right methods / tools.
- Identify and assess customer needs to achieve customer satisfaction.
- Build sustainable relationships and trust with customer through open and interactive communication .
- Ensure a consistent tone , style and approach in responding to customer enquires and complaints.
Preferred candidate profile
Key skills Required :
Good written communication in English & any other lang.Ability to multi task ,prioritize and manage time effectively.Strong email / Chat handling skills and an eye for details.Responding to customers in polite toneExperienced candidates preferredPerks and benefits
Attractive SalaryESI PFLunch ProvidedSkills Required
Customer Support, Email Support, Esi