Immediate Openings For Chat process (WFO only)

Job Description

Role & responsibilities

• Handle customer complaints , provide appropriate solutions and alternatives within time limits.
• Provide accurate , valid and complete information by using the right methods / tools.
• Identify and assess customer needs to achieve customer satisfaction.
• Build sustainable relationships and trust with customer through open and interactive communication .
• Ensure a consistent tone , style and approach in responding to customer enquires and complaints.

Preferred candidate profile

Key skills Required :

Perks and benefits

Skills Required

Customer Support, Email Support, Esi