AGM - IP / MPLS

Job description

1) Job Purpose

Fault management for Multivendor Multi technology IP network

Responsible for quick restoration of P1 / P2 incidents within SLA by applying suitable work around / solution.

Ensure timely management escalations for all P1 / Special incidents as per process and regular update

2) Key Accountabilities / Key Result Areas

Manage, troubleshoot & restore faults across multi-vendor multi technology IP networks

Able to understand the overlying services Voice, Data and other services and their architecture

Able to manage ISP and CORE IP network

Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications

Description

Technical skill evolution

Should have 10+ Years of Telecom experience with minimum 5+ in Incident / Fault Management in IP

Should have knowledge of routing and switching protocols like BGP, ISIS, Data center technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.

Should have strong knowledge of IP Network Architecture with services

Excellent Communication and Coordination skills, confident and structured when dealing with conflict

Experience in managing major incidents with good understanding of business and service impact.

Demonstrate effective stakeholder engagement

Operational Skill

Able to handle multiple outages at same time with coordination with relevant stakeholders

Strong interpersonal & verbal communications with good written skills.

Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused

Able to take responsibility and motivate team members in difficult or stressful situations

Digital DNA

Should identify automation opportunity and implement it.

Process enhancement

Should understand industry standard process and framework like ITIL & ISO.

Should be able to improve and implement the current INM process

Familiar with ISO 27001 & the process of ISO 20000 audit and compliance

Always follow HSW rules

Core Competencies, Knowledge

Professional Qualifications

Candidate must possess engineering bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent

Must have foundation qualification in ITIL V3

4) Key Performance Indicators

Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills

Ability to prioritize work with a sense of urgency and manage issues / escalations to consistently provides high quality and standardized professional services

Ability to work independently with a significant attention to detail & Ability to work under pressure.

Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,

Good problem-solving techniques and Customer focused