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IS Service Manager

IS Service Manager

Quantabase TechnologiesBangalore North, KA, in
8 days ago
Job type
  • Quick Apply
Job description

Job Description

Key Responsibilities

  • Lead and manage the LRI team across North, East, and West locations, ensuring consistent service delivery.
  • Oversee day-to-day IS service operations to maintain business continuity.
  • Drive ITIL processes including Incident, Problem, Change, and Service Request Management.
  • Monitor and ensure IS service delivery meets agreed SLAs and KPIs.
  • Manage IS Service Desk operations, ensuring effective and timely end-user support.
  • Act as the primary escalation point for IS service-related issues.
  • Manage vendor relationships and performance, ensuring compliance with infrastructure and service agreements.
  • Develop and maintain the IS Service Catalog in alignment with organizational policies.
  • Implement and track continuous service improvement initiatives.
  • Monitor, analyze, and report IS service performance metrics to key stakeholders.
  • Ensure compliance with IT security, governance, and data protection standards.
  • Collaborate with project teams for the smooth transition of new services into operations.

Requirements

Goals & Deliverables

  • Achieve and maintain SLA / KPI compliance across all service areas.
  • Improve end-user satisfaction through effective IS service delivery.
  • Strengthen vendor performance and cost optimization.
  • Continuously enhance IS operations through proactive improvements.
  • Ensure business continuity with robust service support.

    • Qualifications & Experience

  • Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred).
  • 8–12 years of IT experience, including 3–5 years in IS Service Management.
  • Strong knowledge of the ITIL framework (ITIL certification preferred).
  • Hands-on experience in IT operations, service desk management, and vendor relationship management.
  • Familiarity with enterprise IT infrastructure, networking, cloud services, and IT security practices.
  • Proven track record in driving service improvements and delivering measurable results.

    • Skills & Competencies

  • Strong leadership and team management capabilities.
  • Excellent communication and stakeholder engagement skills.
  • Analytical, detail-oriented, and problem-solving mindset.
  • Ability to prioritize and manage multiple tasks under pressure.
  • Expertise in vendor negotiation and contract management.

    • Work Mode : Hybrid – Occasional remote, primarily based in Faridabad with project execution at Peenya, Bengaluru .

    Requirements

    Skills & Competencies

  • Strong leadership and team management capabilities.
  • Excellent communication and stakeholder engagement skills.
  • Analytical, detail-oriented, and problem-solving mindset.
  • Ability to prioritize and manage multiple tasks under pressure.
  • Expertise in vendor negotiation and contract management.
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    Service Manager • Bangalore North, KA, in